Shipping policy

SHIPPING POLICY

Last updated: 13 September 2026

PureDerma delivers orders across Pakistan through third-party courier services.

DELIVERY TIME

Orders are normally delivered within 2–5 working days after confirmation.

Delivery to remote locations, smaller cities or areas with limited courier service may take longer.

Working days do not normally include Sundays, public holidays, courier holidays or days affected by exceptional circumstances.

ORDER PROCESSING AND CONFIRMATION

Orders may be reviewed or confirmed before dispatch. Cash on Delivery customers may receive a confirmation call or WhatsApp message.

Orders containing incomplete or incorrect contact information may be delayed or cancelled.

Please ensure that your name, telephone number and delivery address are correct before submitting the order.

SHIPPING CHARGES

PureDerma offers free standard shipping on eligible orders above Rs. 5,000.

The order value used for the free-shipping threshold is calculated after discounts. Orders that fall below Rs. 5,000 after a discount may be charged the applicable delivery fee.

Shipping charges for orders below the free-shipping threshold will be displayed during checkout.

Certain remote areas, oversized parcels or special delivery arrangements may carry additional charges. The customer will be informed before dispatch where an additional charge applies.

ORDER TRACKING

Tracking information may be shared by SMS, WhatsApp, email or through the courier service after dispatch.

Tracking updates are controlled by the courier and may take time to appear.

DELIVERY DELAYS

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur because of:

• Public holidays or seasonal order volume
• Weather, road closures or security conditions
• Courier operational problems
• Remote-area restrictions
• Incorrect or incomplete customer information
• Events outside PureDerma’s reasonable control

Please contact us if an order remains undelivered after the expected delivery period.

DELIVERY ATTEMPTS

The courier may contact the customer before delivery. Customers should remain available at the telephone number provided with the order.

If delivery fails because the customer is unavailable, refuses the parcel or provides an incorrect address, the customer may be responsible for re-delivery charges.

Repeated refusal of confirmed Cash on Delivery orders may result in future orders requiring advance payment.

ADDRESS CHANGES

A delivery address may be changed only before dispatch. Once an order has been handed to the courier, an address change cannot be guaranteed.

DAMAGED OR TAMPERED PARCELS

Please inspect the outer parcel at delivery. If it appears seriously damaged, opened or tampered with, you may refuse delivery and contact PureDerma immediately.

If damage is discovered after opening the parcel, contact us within 48 hours and provide photographs of the product, packaging and courier label. An unboxing video should also be provided when available.

ORDER CANCELLATION

Orders may be cancelled before dispatch by contacting PureDerma. Orders that have already been dispatched are subject to our Return and Refund Policy.

CONTACT

For shipping assistance:

PureDerma
Website: https://purederma.pk
Email: sales@purederma.pk
Call or WhatsApp: 0310 0046875